Class

Topic

1

Taking Reservations by Telephone ＆ practice

2

Receiving and Seating Guests ＆ practice

3

Taking a Beverage Order ＆ practice

4

Clearing Unused Place Setting ＆ practice

5

Taking Food Orders ＆ practice

6

Placing Food Order with Kitchen/ Adjusting Place Settings ＆ practice

7

Refilling Water Glasses/ Lighting Cigarettes/ Changing Ashtrays ＆ practice

8

Serving Wine ＆ practice

9

Serving the First Course/ Refilling Wine Glasses ＆ practice

10

Serving the Main Course ＆ practice

11

Dealing with Complaints ＆ practice

12

Clearing the Table after Courses ＆ practice

13

Serving Dessert/ Making Coffee ＆ practice

14

Making Tea/ Serving Beverages after Meals ＆ practice

15

Presenting the Check/ Bill ＆ practice

16

Polishing and Handling Glassware/ Cutlery ＆ practice

17

Setting the table ＆ practice

18

Mini presentation ＆ Role play