面對面拜訪 了解參訓員工需求, 公司未來希望達成的目標
企業外派班 / 9階段開課流程
為基層員工提供英語培訓不僅可以提高他們的技能和機會，使他們人受益，而且可以透過在全球化商業環境中改善溝通、客戶服務和整體效率，為公司的成功做出貢獻。
1.公佈開課資訊
2.提出教學建議方案
方案中包含: 建議課程安排、上課時間、總時數、預計成效
3.進行分級測試與課程內容問卷調查
確實了解員工英語能力及對課程的需求與期望
4.分班
依測驗結果為學員分班,並公佈問卷統計資料以確定課程內容
5.確定開課日期
確定授課教師、上課人數、時段與時數
6.簽約/安排授課教師面談
由大衛美語E-mail/傳真草約內容, 雙方確認無誤 ,由大衛美語郵寄正式合約2份,公司簽訂後一份存底一份寄回大衛美語
7.開始上課
授課教師提供課程計劃, 依據規劃的課程內容授課, 並視學員吸收狀況調整教學進度 大衛美語將於課程進行期間,以電話追蹤、問卷調查, 實際掌握並監督學習的成效
8.問券調查
期中問卷/期中測試 期末問卷/期末測試
9.提交報告
學員學習成果報告、出席報告、成績報告 、老師建議
XXX股份有限公司美語訓練課程規劃參考範例 1
◆課程內容
訓練學員具備全美語溝通的能力並增加學員在工作上、商務旅行及社交場合中所需的字彙量。課程中經由各種不同主題反覆練習與應用,如敘述工作狀況、接聽電話、解決客戶問題、溝通談判技巧、主持會議等,讓學員能更流利且有效率的與外籍人士溝通。
◆ 補充講義及家庭作業
課程進行中,老師會視學習上的需要給予補充講義及家庭作業,讓學員在課堂外也能持
續不斷的學習英文,以增強學習的效果。
◆期末考試
期末會舉行期末測驗,並提供學習評量報告,讓公司及學員瞭解經過本期課程後整體的學習狀況,並做為規劃下期課程的標準。
＜課程班別＞
中級商用英文會話班
1.老 師:外籍老師
2.上課時數:每堂課2小時,共12堂課/24小時
3.上課時間:
4.開課日期:
5.課程教材:Working in English
6.課程大綱: 如下表
中級商用英文會話班 課程大綱:
Class | Topic | Function |
Person to Person | ||
1 | Pleased to meet you! What do you do? Around the world | Meeting people for the first time Finding out about work routines Being sensitive to other people’s customs |
2 | Could you please…? I’m sorry, could you say that again? Hello, how may I help you? | Offering to help, asking permission Dealing with communication difficulties Answering the phone |
Phone Calls | ||
3 | Hold on, I just need to make a note Is everything clear? | Making notes, checking your notes Taking long messages, leaving messages |
4 | I’m calling because… I’m terribly sorry | Preparing to make a phone call Dealing with problems on the phone |
Exchanging Information | ||
5 | Can I ask some questions? I’d like some more details… Could you tell me more…? | Asking questions and giving answers Asking about details, specifications… Asking follow-up questions |
6 | When can we meet? Avoiding misunderstandings Thank you for your order… | Arranging appointments and meetings Dealing with cultural differences Dealing with problems with orders |
Meetings | ||
7 | What are your views? Thank you for coming! | Discussing ideas and exchanging opinions Participating in one-to-one meetings |
8 | The first item on the agenda is… We need to come to an agreement | Working with an agenda Taking part in negotiations |
9 | When does “yes” mean “yes”? We need to meet… | Different styles of negotiating Simulating a series of meetings |
Explaining and Presenting | ||
10 | About the company… Let me demonstrate… | Explaining the structure of a company Explaining what to do |
11 | How does it work? Features and benefits! | Describing processes and procedures Marketing and advertising |
12 | Giving presentations A great new product! —-Final Exam—– | Preparing and giving a presentation Product development |
課程規劃參考範例 2
1.課程名稱:初級商用英文班
2.上課時數:36小時/每堂課2小時/共18堂課
3.上課時間:
4.課程大綱:如下表
初級商用英文班 課程大綱:
Business communication |
．say what you do and where you are from ．ask about personal information ．spell ．say hello and goodbye and introduce yourself and others |
．talk about company types and activities ．ask about companies ．say numbers ．book and order things by phone |
．talk about your company location and buildings ．ask for details about a workplace ．start and end a telephone call ．leave a telephone message |
．talk about technology ．talk about everyday activities ．ask questions in the present simple ．ask for and offer help |
．deal with documents and correspondence ．talk about a past event ．say sorry ．explain and solve a problem |
．order food in a restaurant or café ．use time expressions to talk about the past ．describe a trip ．make general conversation |
．describe departments and their responsibilities ．say where things are and give directions using prepositions ．show a visitor round a company |
．talk about professional qualities, skills, and experiences ．talk about what you are doing mow and trends in the workplace ．tell the time ．arrange a meeting |
．talk about competition and how to be competitive ．compare products and companies ．say prices ．compare and choose |
台北市南京東路三段260號3樓
FACEBOOK
LINE即時諮詢